Every subscriber on your list is different, with different needs. So the last thing you want to do is take the one size fits all approach. Think about it, will it be appropriate to send a promotional email to men, when it actually appeals to women? Of course not. There’s little to no chance that every subscriber will be interested in the different types of products you sell.
If you don’t have implied permission to email a person, then you’ll need express permission to send them campaigns. Express permission is granted when somebody specifically gives you permission to send them email campaigns, likely by entering their email address in a subscribe form on your website, or entering their details into your in-store newsletter subscribe form.
Victor Bilandzic from Motava, explains that keeping emails short and sweet is key. He says, “Long-form emails are not read. For the various newsletters we manage, we have two approaches: 1. If the design is graphic-heavy: Only use a few lines of copy and a bold link to one external link or action we want the reader to take. 2. If the design is simple or text-only: Only a few paragraphs of copy with a plain text link at the bottom”.
Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that’s easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn’t block these opt-out requests.
Prior to sending targeted email marketing campaigns, set benchmark metrics. Then, use real time campaign engagement reporting to analyze things such as delivery rate, open rate, click rate, and conversion rate. After deploying targeted email campaigns, always measure success against the original benchmarks. See what worked, and what didn’t to determine an even better strategy for the next campaign. You can even try A/B testing campaigns to improve individual email elements.
Make it shareable. Send content that people want to share, and make it easy for them to do it. Sure, subscribers can forward your campaign to friends, but that's a lot to ask. Include a public link to the web version of your campaign so people can read it outside of their email programs, and consider adding Twitter and Facebook links to your newsletter, so readers can share your content where they're already active. When their friends start sharing and subscribing, you'll know it's working.
Tell subscribers what to expect. Whether you plan to send company updates, letters from the president, e-commerce sales, daily deals, or weekly tips, it's important to tell your readers what to expect and how often to expect it. Give them as much information as possible on your signup form, so they can decide whether they want to be on the list or not.
Keep an eye on your stats. Most email newsletter services offer free reports that contain helpful information. Learn how to read and understand your reports, so you can use the stats to improve your campaigns going forward. Pay attention to your open and click rates, and identify any patterns that make those numbers go up or down. If a campaign receives a high number of unsubscribes, then try something different the next time.
I don’t know, maybe I am not as experienced but my priority is – everything must be simple to use but come off as professional as possible. As well as automation, for now my resources are limited and I want to optimize as much as I can. So I dabbed with main email marketing services and the one that managed to really “Stick” with me was “Omnisend”. Great automation workflows – don’t have to worry about anything, welcome, birthday, cart recovery emails. As well as amazing newsletter builder. Just all in all a flexible tool for not as flexible audience.
When you're ready to send an email to your list, it's as easy as sending a reply in Outlook or Gmail. Sendloop's editor show your From address and Subject line at the top, lets you pick your subscriber list in the To field, then type in your email with rich or plain text. If you need to edit photos, there's a built-in Creative Cloud-powered editor for simple Photoshop tools in your browser.
Shinesty’s Ben Lauderdale, mentions that customer comments also play a big part in tailoring their newsletter as well. Saying that “Everything we write and create has to be irreverent and on brand. We use customer comments, break the fourth wall, create engaging quizzes, and also create infographics to convey why people should buy the product or products we’re writing about”.

You can collect relevant information from your contacts along the subscription process and use it to tailor the communication to their needs and preferences. Based on the data you can create segments of people sharing common traits. Use the information you gather to display dynamic content in your emails. Dynamic content is known as “smart HTML” and allows you to show different images, CTAs, and wording, depending on your customers’ preferences and actions.
Both MailChimp and GetResponse offer scoring tools to gauge the quality of your contacts, which makes it simple to determine who you should be contacting; used in tandem with automated workflows, you can easily set up segmented campaigns based on the quality of your subscribers, sending targeted messages to different recipients in order to increase engagement.
Instead of showing the same form asking for their name and email address, Hubspot allows you to identify this lead and show a different offer, or ask a different set of questions to learn more about them over time. This is called Progressive profiling – and it allows you to send more personalised email campaigns as you gather more information on your leads.

Mad Mimi almost doesn't look like an email newsletter app at first glance. Instead of prominent buttons for emails or automations, you'll see tabs for Promotions and Audience. Those Promotions are your emails—only here, they're focused on making emails to share your sales, events, coupons, new products, and other company events and promotions with potential customers.
Maybe there is someone out there that still likes getting monthly or weekly emails in their inbox with subject lines like “August newsletter: update of company events at blah blah Inc.” However, for most of us the word “newsletter” has become unattractive; devoid of meaning and therefore any value. We don't like the newsletters we receive nor do we get anything out of them so we resist creating our own email marketing campaigns in fear of being that meaningless content dribbling into others inboxes that we dislike so much ourselves.
A list is an easy way to offer something of value, sell a product or service, and not seem too obvious about it. A list gives a customer a subconscious message that your email is organized in a way that makes it an easy read. They'll be more compelled to open your email if they know ahead of time that they'll not be facing a wall of text. Add products or services to this list and you'll not only get them interested in opening your email, but you can showcase various products at the same time. Here are some good examples:
No matter what the focus of your newsletter is, you can pull down content from blog posts or search the web to pull content from a variety of sources – Flashissue automatically summarizes this content for you. After populating the editor with a certain number of story summaries, you can change the headline and article descriptions in order to better personalize it for your readers. This allows a more tailored emailer, rather than just generic news.
There’s no denying that email is a huge part of our lives. We receive lots of emails every day – whether its for work, from friends or even from that webshop you purchased from three months back. It is and remains a great way of getting a message across to your target audience without being too invasive. Because email marketing is so effective, it’s role has only become stronger in recent years, even with the rise in popularity of social channels such as Twitter, Facebook and LinkedIn. As a result, there are several great email marketing tools available to choose from, many of which cater to the creation, design, distribution and analysis of emails used in email marketing campaigns.
Bulk email spam: Spam is any email sent for commercial purposes without permission from the receiver. This means that if you're sending emails to your friends, family and colleagues, it does not qualify as spam. However, if you're sending a batch of emails to people who never asked to receive them from you, promoting your latest line of shaving products, you're most definitely sending spam.
SendX prides themselves on being a simple email marketing solution aimed at non-marketers. One of their most unique features is “Opti-Send technology” which automatically resends campaigns to contacts who didn’t open the first email, boosting open rates. This has been considered a best practice in the email marketing space for many years, yet is surprisingly manual to set up in most email marketing tools.
Carl: Yeah, absolutely. And then on the drip side, often times, when you create a drip, you want to, before you even map what the drip is going to look like, have a goal in mind. So what is your goal? In the example we shared with MailChimp, their goal was to get new customers onboarded and to get them to know about the different features that they offer.
I’ve always been a mailchimp user myself, and I have to say I really like their UI but I’m always open to new options. I’ve dabbled in a couple of the other email marketing providers like Pure360 – but find them so clunky and annoying to use (despite them looking really pretty and having great templates) that I always end up going back to good old mailchimp. I haven’t used GetResponse yet, I’ll give their free trial a shot :)
For many types of software—file sharing, projects, and content management or eCommerce especially—it often makes sense to self-host apps, customize them for your needs, and run them from your own server once your company's large enough. Not email. Sending emails from your own server simply is too much trouble for all but the largest companies. You'll likely see your emails blocked by spam filters, or your servers swamped when you send messages to a large list.
When thinking about the types of email marketing described above, newsletters are best for emailing as part of your customer loyalty and brand building email program. They may also play a role in customer retention email marketing. However, they are typically considered under-performing for customer acquisition, direct sales, or customer win-back email programs.
Email marketing is one of the most cost-effective ways to promote your business, whether your goal is to build your brand or sell more stuff. Our field guide provides everything you need to know to make the most of this platform. Learn how to create an email marketing plan, design effective emails, and test them. Then discover the power of automation and how to measure the success of your emails.
At the end of the day, the right email marketing tool is one that will always be able to fit the changing needs of your business. Email tools that can be configured, customized, and adapted mean that no matter what form your organization takes, or where it might be headed, you’ll always have the right tools to keep your email marketing campaigns achieving results.
Why It’s Important: Gregory Ciotti, writing for HelpScout, states: “Successfully utilizing customer feedback is a must for any business looking to provide users with the products they need. Feedback guides and informs your decision-making and influences your product roadmap. It’s also essential for measuring customer satisfaction among your current customers. Getting a handle on how customers view your product, support, and company is invaluable.”
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