The National Small Business Ombudsman and 10 Regional Fairness Boards collect comments from small businesses about federal compliance and enforcement activities. Each year, the Ombudsman evaluates the conduct of these activities and rates each agency’s responsiveness to small businesses. Small businesses can comment to the Ombudsman without fear of reprisal. To comment, call toll-free 1-888-REGFAIR (1-888-734-3247) or go to www.sba.gov/ombudsman.
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It’s common to see small businesses dealing with multiple products, catering to different kinds of people. So segmenting your email list based on actual interests is a great way to boost the response you receive. Now, how you understand their interests is what sets you apart from the rest. Usually, how your prospects and customers interact with your brand shows what kind of product or service they might be interested.


If you would like to communicate with your clients directly or just distribute your special offers by email, you've come to the right place. Pinpointe can help you start your own targeted email marketing campaign quickly.  We take special pride by providing managers and businesses owners with a powerful email marketing program as an extremely cost-effective, fast and easy way to access their targeted audience sending personalized promotional messages.

As of mid-2016 email deliverability is still an issue for legitimate marketers. According to the report, legitimate email servers averaged a delivery rate of 73% in the U.S.; six percent were filtered as spam, and 22% were missing. This lags behind other countries: Australia delivers at 90%, Canada at 89%, Britain at 88%, France at 84%, Germany at 80% and Brazil at 79%.[8]
Victor Bilandzic from Motava, explains that keeping emails short and sweet is key. He says, “Long-form emails are not read. For the various newsletters we manage, we have two approaches: 1. If the design is graphic-heavy: Only use a few lines of copy and a bold link to one external link or action we want the reader to take. 2. If the design is simple or text-only: Only a few paragraphs of copy with a plain text link at the bottom”.
Customizing emails go a long way when done correctly. AWeber user and personality test company Truity has seen increased open rates as a result of their personalization efforts, including personality type-specific messages, like the one below aimed at its a specific personality type — ENFP subscribers. Truity uses the “digest” layout in AWeber’s Drag and Drop Email Builder for its newsletters, giving it a streamlined, cohesive look every time it hits your inbox.
A. Whether a seller or forwarder is a “sender” or “initiator” depends on the facts. So deciding if the CAN-SPAM Act applies to a commercial “forward-to-a-friend” message often depends on whether the seller has offered to pay the forwarder or give the forwarder some other benefit. For example, if the seller offers money, coupons, discounts, awards, additional entries in a sweepstakes, or the like in exchange for forwarding a message, the seller may be responsible for compliance. Or if a seller pays or give a benefit to someone in exchange for generating traffic to a website or for any form of referral, the seller is likely to have compliance obligations under the CAN-SPAM Act.

Designing emails with MailChimp is easy at every level. For beginners with little-to-no design experience, MailChimp offers elegant and versatile templates that can be customized with a drag-and-drop editor, guaranteeing that you’ll find a preset layout or theme to fit your vision. If you’ve already designed the email you want to send or have an in-house developer, MailChimp also allows you to paste in custom code or import HTML and zip files. For those users who are somewhere in between, all of MailChimp’s templates can be personalized by adding bits of custom HTML into the existing themes — it even includes links to an article on HTML email basics with best practices for design and development.


After building lists, designing emails, managing campaigns, and poring over results for nearly 40 hours, we found that nearly all email marketing services offer the same capabilities: tools to help you grow your contact list, execute marketing campaigns, and analyze the results of your efforts. The differences are in the details, so we evaluated how easy it is for us to perform the same tasks on each service.

On the flip-side if you look at Uniqlo, the marketing team behind this has to create these newsletters on a daily basis, on a weekly basis. So it’s a lot more on-going effort that must go into generating these newsletters. Whenever you create a new email, you need to test the email, make sure all the links work properly, make sure that you have all the tracking codes, all the UTM parameters, that the template doesn’t break in different email clients. It’s a lot of on-going work to be sending newsletters on a frequent basis.


Make it easy to subscribe. Post a signup form on your homepage, blog, Facebook page, and wherever else your customers and fans are already active. You might want to collect names and birthdays (for a special offer or gift) or invite readers to join groups, but don't go crazy with the required fields. A too-long subscribe form might scare people off.
According to Amanda Zantal-Wiener, writing for Hubspot, “In the email, The Bowery Presents pulled shows from New York venues – where I purchased tickets for many events when I lived there – for artists similar to the ones I saw live. And when I finally purchased tickets to see one of these artists in Boston? It re-personalized my emails to let me know about shows there.”

eTargetMedia stands for excellence in email marketing and full-service direct marketing solutions, leveraging over 20 years of industry expertise to deliver strategic and impactful results to our clientele. We have an unmatched commitment to email strategy and execution that is unrivaled in the industry. We offer targeted multi-channel marketing solutions that integrate leading-edge technology with intelligent, insights-driven planning and marketing solutions that integrate digital, direct mail, mobile and social channels.
Constant Contact is a fairly experienced email marketing tool, with nearly 20 years experience in the industry. Customers can take advantage of professional (and mobile optimised) email templates, various customisation options, easy set up and engagement-driving action blocks. This software also includes list building tools, automated welcome emails, contact list segmentation, and email tracking.

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What we liked: Marketing automation is a little more sophisticated than other tools’, with options to build and even test various campaign workflows (e.g. based on page visits, email engagement, product purchases). Reporting is also pretty good, although it’s a little annoying that the free plan doesn’t give you details of who opened and clicked. Their paid plans are pretty affordable, starting at only $25 for 40,000 emails.
Your emails will look great everywhere, since the templates are designed to look great on mobile, and you can have your newsletters automatically shared on Facebook. Once your announcements have gone out, you can come back and check your stats from both your emails and your social network shares, and see what interactions that campaign brought in. And if you need more professional features, their Pro+ service can do your email and social marketing work, including design, for you.
You can add more detail to your emails with GetResponse, as well. It can import images from Flickr, Facebook, and iStock, sell products in emails with PayPal buttons, and even reuse text from previous emails with its snippets feature. Then, you can schedule your emails in advance by dragging them to the correct date on a calendar. And if you're promoting your products online, GetResponse has you covered with tools to import contacts from Facebook forms and Twitter ads.
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