☑ Autoresponders (and automation) – Because you don’t want to be manually sending a welcome email every time someone signs up for your service! Autoresponders are an absolutely crucial part of small business email marketing (think order confirmations, renewal reminders etc). And if you want to take them to the next level, choose a tool that offers advanced automations, such as web-triggered campaigns and lead scoring.
According to eMarketer, 80% of SMB retail professionals report that email marketing is the best marketing tactic for driving customer acquisition and retention. And the results are similar for small businesses in the B2B market. In fact, one B2B survey shows that email is the 3rd most influential source of information for B2B audiences, following colleague recommendations and industry-specific thought leaders.
Email marketing is a simple and proven strategy to promote your business. It attracts new customers and helps maintain close relationships with loyal customers. There's a long list of email marketing services available today and most operate at relatively low prices, with packages to fit every business size and need. It's just a matter of determining which features and tools you need and how much you're willing to spend.
Bluecore – Bluecore is a triggered email marketing service for e-commerce businesses. The system automatically tracks each customer's interactions with e-commerce sites. Each time they browse a product category, search for a specific keyword or check out a sale item, the software knows and then automatically builds and sends them the best email to earn the sale. Popular customer triggers include search abandonment, window shopping, wish list creation, cart abandonment and purchase completion. The service also automatically tracks every single product and its price, so businesses can build dynamic trigger programs without ever uploading or integrating product data. bluecore.com
Personalisation in email marketing is essential because most people want a more relevant experience. Email personalisation is not just about using people’s names in an email. It’s also about making sure you send the right emails to the right people at the right time. One essential tool for email personalisation is segmentation. You can get an email marketing expert to help you set up segments so you can personalize appropriately. Done right, email personalisation results in more clicks and more business.
That's quite powerful, wouldn't you agree? Rip Curl, an Australian surfing sportswear retailer, combines urgency and our psychological need to be part of something to create an email headline that jumps off the page. This positioning is designed to lead people to believe that there's a "revolution" taking place and it's their turn to get in on the action. At the end of the day, people want to be part of something that's bigger than themselves, and this email aims to motivate them to do so by purchasing this sleek watch.
I so often forget that people can sign up to an email list in places other than an email capture form on my site. Depending on your email software, there is likely a landing page devoted to acquiring email signups. You can get the link and share it in a huge number of different places like email signatures, social media messages, and guest blog bios.
If you’re frequently practicing the content upgrade strategy as part of your blogging efforts, you’ll quickly amass a base of “premium” upgrades. One relatively advanced method for packaging this base of content upgrades is to create a “content vault.” This is where you require visitors on your website to register and in exchange they get full access to all your content upgrades instantly (plus some other goodies, ideally). Ryan Deiss practices this technique on Digital Marketer.com (see below). sites like Video Fruit and others have launched similar membership only areas of their websites. This strategy is but one more incentive to encourage visitors to optin on your website using their email. There are basic tools and plugins that allow you to setup this membership functionality on your WordPress site, but most of the best ones have a paid option.
You’re probably already investing time and resources into marketing to potential customers. But are you also thinking carefully about how you build relationships with vendors and partnering businesses? Email gives you the ability to maintain communication with all of your different audiences so that you can build the relationships you need to be successful.
Ok this one I have to give credit to my man, Noah Kagan, for coming up with it. It’s one of those intuitive ideas that you might have kind of known in the back of your head, but as soon as you hear it you’re like, “Wow, that makes perfect sense.” Here’s the jist of the “Scale the Peaks” strategy (and a reader warning, it’s heavy stuff so try to stay focused for the next few lines):
Klaviyo – Klaviyo allows e-commerce marketers to target, personalize, measure, and optimize email and Facebook campaigns. When getting started, businesses can define their font and brand colors, and Klaviyo will automatically apply them to built-in workflows and any new templates. You can also create new templates based on different prebuilt layouts. Other features include one-click integrations, ROI-based reporting, segmentation, autoresponders, personalization and responsive templates. klaviyo.com
Hey Ben, thank you for all the information. I think web site builders in general are a great tool for novice computer users such as myself. I started my own website and it took me only a few hours to do so! I know I might sound childish, but this is unheard of for me. I used the Wix website builder software which was free of charge, and I am contemplating upgrading to the 2nd plan in order to remove the banner ads.

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The Sims 4 is a game about taking a bunch of humans and performing horrific experiments on them – or, at least, it is for us once we’re done experimenting with all the Sims 4 sex mods. But, after you are done starving your Sims or maliciously locking them away until they pee their pants, The Sims 4 can be one of the most satisfying house building games on PC.
Another type of marketing email that is important for your small business email marketing strategy is the email drip campaign. This is an automated email message that is sent to subscribers on a schedule. These emails can also be triggered when the subscriber takes a certain action, such as downloading an e-book or abandoning their cart after visiting your site.
The first is a welcome email with 3 key tasks you can accomplish in the software. Three days later, there’s another email asking what you need to get done and encouraging you to start using the product. Two days later, there’s an email talking about the Asana dashboard. The series ends with an email two days later, which highlights the calendar view.
Why does email list segmentation matter? We know that beyond relevancy, list segmentation is important from a revenue perspective. Data from the DMA indicates that segmented and targeted emails generate 58% of all email revenue. On top of this, our research found that marketers who used segmented campaigns noted as much as a 76% increase in revenue–and more than 76% of marketers say basic segmentation is part of their email marketing strategy.
The above template is partially based on the “Break Through Email” system that’s been used to generate millions of dollars in sales for it’s founder, as well as his students of the course. The format is a bit different but it’s a good starting point to help you get results. To setup the landing page, you can use one of the recommended tools above like Lead Pages, or Unbounce, or Instapage. There’s also plenty of free HTML templates online you can download. Cold Email Case Study Years ago, I used cold email campaigns to generate leads via… surveys. Yes, I was obnoxious (and scrappy enough) to email strangers — but I did it out of love! (or ignorance haha) I knew a lot less about how to be an effective marketer back then, but I was willing to try just about anything without assuming “oh that just wouldn’t work.” So, when I was working on building a previous company, I sent an email to several thousand restaurant owners with a link to fill out a 5 question Google survey. That campaign received a response rate just over 1%. I sent the campaign just to collect some research data for a whitepaper I was writing at the time on how weather and other factors affect restaurant sales. About 2 years later, I ran a similar experiment, emailing business owner (with no personalization or any strategic thought in how to target it) and received relatively the same response rate. Keep in mind, in both of these situations, I was taking value rather than giving it (but still getting results!). If you try this strategy and offer something for free THAT IS VALUABLE and to a TARGETED group of people (as you should, otherwise you’re just spamming), you can expect to see a much higher response rate. However, I urge you not to abuse this. Otherwise you’ll poison the well for other companies and hurt your own brand.
Robly – Robly's OpenGen technology starts with a regular email campaign send. OpenGen will then resend your campaign one to 10 days later, with a different subject line to those subscribers who didn't open the first campaign. The system also sends emails one at a time, at the moment subscribers are most likely to check their inboxes. The service features A/B testing, a pop-up widget to increase contacts and mobile-responsive templates. robly.com
These metrics give you a high-level overview of how your subscribers are interacting with your campaigns and allow you to compare the success of one campaign to another. If you want to go deeper and see the exact people who opened and clicked your campaign, what links they clicked, etc. you can do so by choosing some of the other reports from the right hand side menu.
Trent: … So basically when I started in that business, they don’t give you a whole lot of training really and I was really young. I was 21 years old at the time. And so I had two baby food jars and I’d put 120 paper clips in one of the jars and then I would sit the other one beside it and every time I dialed the phone, I could move a paper clip from one jar to the other. And so my entire first like year in [??], I never read the newspaper, I never read research reports, I neverdid anything except show up and by 8:00. Because I was calling on small business owners so I knew they were at their desks at 8:00. I would start dialing at 8:00 and I would not do anything until all those paper clips were moved . . . [SS] . . .

AWeber has phone customer service, and MailChimp has an awful chat bot thing that tends to send you help guide links. AWeber’s customer service by phone is nothing short of great and worth every penny of $19. I am telling you, they will go the distance in answering the silliest of questions as well as the most complex. Being able to call an email marketing service with questions can seriously save you time and stress.
And finally if you want to build optin forms that you can integrate with your website and which also integrates with GoToWebinar then I use and recommend LeadPages – and as a bonus they have their feature of LeadBoxes which can be used to enable people to opt in for your lead magnet e.g. a special report from within an article or blog post or on the side bar of your site.
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